The Music Room is proud to have loyal customers all over the world! 

We’re happy to do what we can to help navigate the extra hassles that come with shipping gear across borders. With that said, there are always rules and regulations to deal with, so please see the notes below for details. 

• TMR does not cover any customs or import fees, nor do we organize brokers.
• We do not convert any voltages on products, but can help get you in touch with the manufacturer if possible to see if they can help with a conversion. 
• We cannot ship to Russia, Belarus, Ukraine, or North Korea.
• Please note, items shipped must clear US customs as well as customs at the receiving country. The Music Room cannot guarantee time of arrival.
• All international items are shipped with a commercial invoice on the exterior of the box.
• All used items are noted as “used stereo component” on the customs declaration. Call or email with any questions. Please note, the purchase invoice is not included in the box.
• International Freight is done only with certain exceptions, call for details.
• Most new items have restrictions that limit what and where we can ship them. Call or email for details. 
• We can only ship internationally with FedEx.
• If there is an issue with checking out, we suggest using Paypal, ACH bank transfer, or bank Wire transfer as that solves the problem the majority of the time.
• Shipping quotes - if an item is on the website, please enter your address. Once an item is added to your cart, click “view cart” to get a shipping quote. You can then cancel the checkout process without any payment occurring. 
• Any use of freight forwarders or additional shipping services beyond the original shipping address will void all return privileges and warranties.
• All exchange rates are handled by the method of payment and/or bank.  
• Any returns will be done in USD as of the exchange rate on the date of return. Rates change, so the amount refunded may be different than the original purchase price.
• For questions about returns, please review https://tmraudio.com/shipping-returns/. 
• Return times begin once an item has been delivered (as tracked via shipping site).